Service modelling

M. W.A. Steen*, M. E. Iacob, M. M. Lankhorst, H. Jonkers, M. Zoet, W. Engelsman, J. Versendaal, H. A. Proper, L. Debije, K. Gaaloul

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review

Abstract

The development of enterprise services involves making design decisions at different levels, ranging from strategic to infrastructural choices, and concerning many different aspects, ranging from customer interaction to information registration concerns. In order to support an agile development process with short iterations through each of these levels and aspect, we need to manage the inherent complexity and support rapid feedback on the impact of design decisions across the various aspects of service development. The use of models can help to manage the coherence among the different aspects in service design and in facilitating and accelerating changes. Therefore, we propose a comprehensive framework and method for service modelling and model integration as an important ingredient of an agile service development methodology. This method is aimed at providing a shorter path between requirements and execution through the use of models to feed run-time execution engines, fast validation at the model level, support for communication with stakeholders, integration of different aspects, domains and fields of expertise, and consistency across the enterprise.

Original languageEnglish
Title of host publicationEnterprise Engineering Series
PublisherSpringer
Pages59-94
Number of pages36
DOIs
Publication statusPublished - 2012
Externally publishedYes

Publication series

SeriesEnterprise Engineering Series
ISSN1867-8920

Keywords

  • Abstraction Level
  • Business Process
  • Context Model
  • Service Development
  • Unify Modeling Language

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