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Smart feedback: Enhancing human feedback and evaluation with AI support in call centers
B.M.L. Waelbers
Research Program Learning and Innovation for Resilience and Sustainability (LIRS)
Department of Organisation
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Keyphrases
Feedback Processes
100%
Call Center
100%
Human Evaluation
100%
Human Feedback
100%
Large Language Models
100%
Smart Feedback
100%
AI Support
100%
Call Quality
100%
Service Agent
66%
Quality Monitoring
66%
AI Techniques
66%
Technological Progress
33%
Chat Generative Pre-trained Transformer (ChatGPT)
33%
AI Tools
33%
Positive Work Environment
33%
Artificial Intelligence Applications
33%
Customer Interaction
33%
AI Assistance
33%
AI Analysis
33%
Computer Science
Artificial Intelligence
100%
Large Language Model
60%
Monitoring Quality
40%
Inherent Complexity
20%
ChatGPT
20%
AI Tools
20%
Customer Interaction
20%