Strengthening supply chain resilience: the role of soft skills and hard skills

In this research, we explore the concept of supply chain resilience and which skills are most relevant for supply chain managers to deal with changes (limitations/risks/etc). To shed light on these topics, we employed an exploratory approach. Based on the results of a survey distributed amongst supply chain practioners in The Netherlands, we offer insights about the skills required of supply chain decision makers to ensure organizational resilience, as well as which conceptualization of resilience (engineering versus social-ecological) is dominant amongst practioners. We provide insights for educators to take into account when developing the intended learning outcomes of supply chain education.