Telework and People with Disabilities: Perspectives of Managers and Employees from Australia

R. Bosua, Marianne Gloet

Research output: Chapter in Book/Report/Conference proceedingChapterAcademicpeer-review


People with disabilities face unique challenges to access work and participate in a work culture and environment. The increasing uptake of telework is promising from a digital inclusion perspective for people with disabilities. This qualitative study explored barriers and problems of including people with disabilities through telework in Australia. The study focused on management and worker perspectives and findings indicate that both parties face unique challenges to accommodate and include people with disabilities in telework arrangements. Worker barriers to access telework relate to management attitudes, physical and infrastructure problems, social isolation misconceptions, lack of management trust, insufficient telework opportunities and inadequate management knowledge of IT support and reasonable adjustment for people with disabilities. Management issues involve cultural intolerance towards diversity and disability in general, as well as a lack of policies and processes that create a supportive environment for people with disabilities who wish to telework.
Original languageEnglish
Title of host publicationResearch Anthology on Digital Transformation, Organizational Change, and the Impact of Remote Work
Subtitle of host publicationAnywhere Working and the New Era of Telecommuting
Place of PublicationUSA
PublisherIGI Global
Number of pages25
ISBN (Electronic)9781799872986
ISBN (Print)9781799872979, 1799872971
Publication statusPublished - 20 Sept 2020


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