The impact of (low) trust on knowledge sharing

Werner Rutten*, Joyce Blaas-Franken, Harry Martin

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Purpose - This paper aims to explore the differences in the level of knowledge sharing between co-workers in high versus low trust situations, for cognition-based trust and for affect-based trust as well as implicit and explicit knowledge.

Design/methodology/approach - The differences were examined through data provided by 102 professionals working for a financial organization in The Netherlands.

Findings - The differences in the level of knowledge sharing in high versus low trust situations are significant. The effect is larger for affect-based trust and for implicit knowledge.

Research limitations/implications - The survey has been conducted within one organization only.

Practical implications - Organizations should realize the importance of trust between their co-workers, and in general, there is much to gain by increasing the levels of trust between co-workers, as this will also increase knowledge sharing between co-workers.

Originality/value - Previous studies have not examined the situation of low trust and its effect on the level of knowledge sharing within a homogeneous group of co-workers.

Original languageEnglish
Pages (from-to)199-214
Number of pages16
JournalJournal of Knowledge Management
Volume20
Issue number2
DOIs
Publication statusPublished - 2016

Keywords

  • Tacit knowledge
  • Knowledge sharing
  • Affect based trust
  • Cognition based trust
  • Explicit knowledge
  • Implicit knowledge
  • TACIT KNOWLEDGE
  • INTERORGANIZATIONAL RELATIONSHIPS
  • INFORMATION-TECHNOLOGY
  • VIRTUAL COMMUNITIES
  • ORGANIZATIONS

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