@inbook{cf077a46050945efb58034b51105e023,
title = "To own consumers' hearts: De onderbelichte belevingsdimensie in de database",
author = "J.M.C. Schijns",
note = "https://worldcat.org/en/title/73125325",
year = "1999",
language = "Dutch",
volume = "8",
series = "ROS Report",
publisher = "Willem Koch",
number = "8",
pages = "25--30",
editor = "Robin Kemme and Willem Koch and Jeannot Waaifoort and Gusta Winnubst",
booktitle = "ROS Report, Magazine over Interactieve Communicatie",
address = "Netherlands",
}