Towards a knowledge leakage mitigation framework for mobile devices in knowledge-intensive organisations

Carlos Agudelo-Serna, Rachelle Bosua, Atif Ahmad, Sean B Maynard

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

Abstract

The use of mobile devices in knowledge-intensive organizations while effective and cost-efficient also pose
a challenging management problem. Often employees whether deliberately or inadvertently are the cause
of knowledge leakage in organizations and the use of mobile devices further exacerbates it. This problem is
the result of overly focusing on technical controls while neglecting human factors. Knowledge leakage is a multi-dimensional problem, and in this paper, we highlight the different dimensions that constitute it. In this study, our contributions are threefold. First, we study knowledge leakage risk (KLR) within the context of
mobile devices in knowledge-intensive organizations in Australia. Second, we present a conceptual framework to explain and categorize the mitigation strategies to combat KLR through the use of mobile devices grounded in the literature. And third, we apply the framework to the findings from interviews with security and knowledge managers.
Original languageEnglish
Title of host publicationEuropean Conference on Information Systems: Beyond Digitization
Subtitle of host publicationFacets of Socio-Technical Change ECIS 2018 Proceedings
Place of PublicationUK
PublisherAssociation for Information Systems
Number of pages21
ISBN (Print)9781861376671
Publication statusPublished - 23 Jun 2018
EventThe 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change - ecis2018.eu, Portsmouth, United Kingdom
Duration: 23 Jun 201828 Jun 2018
Conference number: 26

Conference

ConferenceThe 26th European Conference on Information Systems
Abbreviated titleECIS
CountryUnited Kingdom
CityPortsmouth
Period23/06/1828/06/18

Fingerprint

Mobile devices
Leakage
Mitigation
Human factors
Managers
Costs
Employees
Conceptual framework

Keywords

  • knowledge leakage, knowledge risk, knowledge-intensive, mobile device

Cite this

Agudelo-Serna, C., Bosua, R., Ahmad, A., & Maynard, S. B. (2018). Towards a knowledge leakage mitigation framework for mobile devices in knowledge-intensive organisations. In European Conference on Information Systems: Beyond Digitization: Facets of Socio-Technical Change ECIS 2018 Proceedings UK: Association for Information Systems.
Agudelo-Serna, Carlos ; Bosua, Rachelle ; Ahmad, Atif ; Maynard, Sean B. / Towards a knowledge leakage mitigation framework for mobile devices in knowledge-intensive organisations. European Conference on Information Systems: Beyond Digitization: Facets of Socio-Technical Change ECIS 2018 Proceedings. UK : Association for Information Systems, 2018.
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Agudelo-Serna, C, Bosua, R, Ahmad, A & Maynard, SB 2018, Towards a knowledge leakage mitigation framework for mobile devices in knowledge-intensive organisations. in European Conference on Information Systems: Beyond Digitization: Facets of Socio-Technical Change ECIS 2018 Proceedings. Association for Information Systems, UK, The 26th European Conference on Information Systems, Portsmouth, United Kingdom, 23/06/18.

Towards a knowledge leakage mitigation framework for mobile devices in knowledge-intensive organisations. / Agudelo-Serna, Carlos; Bosua, Rachelle; Ahmad, Atif; Maynard, Sean B.

European Conference on Information Systems: Beyond Digitization: Facets of Socio-Technical Change ECIS 2018 Proceedings. UK : Association for Information Systems, 2018.

Research output: Chapter in Book/Report/Conference proceedingConference article in proceedingAcademicpeer-review

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N2 - The use of mobile devices in knowledge-intensive organizations while effective and cost-efficient also posea challenging management problem. Often employees whether deliberately or inadvertently are the causeof knowledge leakage in organizations and the use of mobile devices further exacerbates it. This problem isthe result of overly focusing on technical controls while neglecting human factors. Knowledge leakage is a multi-dimensional problem, and in this paper, we highlight the different dimensions that constitute it. In this study, our contributions are threefold. First, we study knowledge leakage risk (KLR) within the context ofmobile devices in knowledge-intensive organizations in Australia. Second, we present a conceptual framework to explain and categorize the mitigation strategies to combat KLR through the use of mobile devices grounded in the literature. And third, we apply the framework to the findings from interviews with security and knowledge managers.

AB - The use of mobile devices in knowledge-intensive organizations while effective and cost-efficient also posea challenging management problem. Often employees whether deliberately or inadvertently are the causeof knowledge leakage in organizations and the use of mobile devices further exacerbates it. This problem isthe result of overly focusing on technical controls while neglecting human factors. Knowledge leakage is a multi-dimensional problem, and in this paper, we highlight the different dimensions that constitute it. In this study, our contributions are threefold. First, we study knowledge leakage risk (KLR) within the context ofmobile devices in knowledge-intensive organizations in Australia. Second, we present a conceptual framework to explain and categorize the mitigation strategies to combat KLR through the use of mobile devices grounded in the literature. And third, we apply the framework to the findings from interviews with security and knowledge managers.

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Agudelo-Serna C, Bosua R, Ahmad A, Maynard SB. Towards a knowledge leakage mitigation framework for mobile devices in knowledge-intensive organisations. In European Conference on Information Systems: Beyond Digitization: Facets of Socio-Technical Change ECIS 2018 Proceedings. UK: Association for Information Systems. 2018