Understanding and Improving Consumer Reactions to Service Bots

Noah Castelo, Johannes Boegershausen^*, Christian Hildebrand, Alexander P. Henkel

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Number of pages	16
Journal	Journal of Consumer Research
DOIs	https://doi.org/10.1093/jcr/ucad023
Publication status	E-pub ahead of print - 3 Apr 2023

Keywords

@article{dd91bd488ae44cadaa2d4217ce217e72,

title = "Understanding and Improving Consumer Reactions to Service Bots",

keywords = "Artificial intelligence, Chatbots, Robots, Service automation, Service bots, Service evaluation",

author = "Noah Castelo and Johannes Boegershausen and Christian Hildebrand and Henkel, {Alexander P.}",

year = "2023",

month = apr,

day = "3",

doi = "10.1093/jcr/ucad023",

language = "English",

journal = "Journal of Consumer Research",

issn = "0093-5301",

publisher = "Oxford University Press",

}

TY - JOUR

T1 - Understanding and Improving Consumer Reactions to Service Bots

AU - Castelo, Noah

AU - Boegershausen, Johannes

AU - Hildebrand, Christian

AU - Henkel, Alexander P.

PY - 2023/4/3

Y1 - 2023/4/3

KW - Artificial intelligence

KW - Chatbots

KW - Robots

KW - Service automation

KW - Service bots

KW - Service evaluation

U2 - 10.1093/jcr/ucad023

DO - 10.1093/jcr/ucad023

M3 - Article

SN - 0093-5301

JO - Journal of Consumer Research

JF - Journal of Consumer Research

ER -