Understanding and Improving Consumer Reactions to Service Bots

Noah Castelo, Johannes Boegershausen*, Christian Hildebrand, Alexander P. Henkel

*Corresponding author for this work

Research output: Contribution to journalArticleAcademicpeer-review

Original languageEnglish
Pages (from-to)848-863
Number of pages16
JournalJournal of Consumer Research
Issue number4
Early online date3 Apr 2023
Publication statusPublished - 1 Dec 2023


  • Artificial intelligence
  • Chatbots
  • Robots
  • Service automation
  • Service bots
  • Service evaluation

Cite this