Understanding and Improving Consumer Reactions to Service Bots

Noah Castelo; Johannes Boegershausen; Christian Hildebrand; Alexander P. Henkel

doi:10.1093/jcr/ucad023

Understanding and Improving Consumer Reactions to Service Bots

Noah Castelo, Johannes Boegershausen^*, Christian Hildebrand, Alexander P. Henkel

^*Corresponding author for this work

Research output: Contribution to journal › Article › Academic › peer-review

Original language	English
Pages (from-to)	848-863
Number of pages	16
Journal	Journal of Consumer Research
Volume	50
Issue number	4
Early online date	3 Apr 2023
DOIs	https://doi.org/10.1093/jcr/ucad023
Publication status	Published - 1 Dec 2023

Keywords

Artificial intelligence
Chatbots
Robots
Service automation
Service bots
Service evaluation

Access to Document

10.1093/jcr/ucad023Licence: CC BY-NC

Cite this

@article{dd91bd488ae44cadaa2d4217ce217e72,

title = "Understanding and Improving Consumer Reactions to Service Bots",

keywords = "Artificial intelligence, Chatbots, Robots, Service automation, Service bots, Service evaluation",

author = "Noah Castelo and Johannes Boegershausen and Christian Hildebrand and Henkel, {Alexander P.}",

year = "2023",

month = dec,

day = "1",

doi = "10.1093/jcr/ucad023",

language = "English",

volume = "50",

pages = "848--863",

journal = "Journal of Consumer Research",

issn = "0093-5301",

publisher = "Oxford University Press",

number = "4",

}

TY - JOUR

T1 - Understanding and Improving Consumer Reactions to Service Bots

AU - Castelo, Noah

AU - Boegershausen, Johannes

AU - Hildebrand, Christian

AU - Henkel, Alexander P.

PY - 2023/12/1

Y1 - 2023/12/1

KW - Artificial intelligence

KW - Chatbots

KW - Robots

KW - Service automation

KW - Service bots

KW - Service evaluation

U2 - 10.1093/jcr/ucad023

DO - 10.1093/jcr/ucad023

M3 - Article

SN - 0093-5301

VL - 50

SP - 848

EP - 863

JO - Journal of Consumer Research

JF - Journal of Consumer Research

IS - 4

ER -