Understanding appropriation of social media technology to manage chronic illness

The Facebook case

Nwakego Isika, Antonette Mendoza, R. Bosua

Research output: Contribution to conferencePaperAcademic

Abstract

With the rapid increase of social media appropriation globally, there has been a surge in the number of chronically ill adults who leverage social media tools as part of their illness management practice. While numerous studies discuss the potential benefits of appropriation there seem to be limited studies that have explored appropriation of social media by investigating how and why these technologies have been appropriated by these patients. This paper applies an interpretive case study with mixed methods to examine appropriation of Facebook by these cohorts. Our results highlight the patterns of social media appropriation: lurking as passive learning; liking and reacting to show support and; borderless appropriation of multiple social media tools. Among a range of influences, crafting a positive illness identity, communal filtering of misinformation were found to be positive influences and barriers like emotional overload were found to influence appropriation for chronically ill adults on social media.
Original languageEnglish
Number of pages13
Publication statusPublished - 1 Dec 2018
Event29th Australasian Conference on Information Systems - the University of Technology Sydney's main campus, Sydney, Australia
Duration: 3 Dec 20185 Dec 2018
http://www.acis2018.org/

Conference

Conference29th Australasian Conference on Information Systems
Abbreviated titleACIS2018
CountryAustralia
CitySydney
Period3/12/185/12/18
Internet address

Fingerprint

media technology
facebook
social media
chronic illness
chronically ill
illness
management
learning

Keywords

  • chronic illness management
  • facebook
  • technology appropriation
  • social media appropriation
  • social support

Cite this

Isika, N., Mendoza, A., & Bosua, R. (2018). Understanding appropriation of social media technology to manage chronic illness: The Facebook case. Paper presented at 29th Australasian Conference on Information Systems, Sydney, Australia.
Isika, Nwakego ; Mendoza, Antonette ; Bosua, R. / Understanding appropriation of social media technology to manage chronic illness : The Facebook case. Paper presented at 29th Australasian Conference on Information Systems, Sydney, Australia.13 p.
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Isika, N, Mendoza, A & Bosua, R 2018, 'Understanding appropriation of social media technology to manage chronic illness: The Facebook case' Paper presented at 29th Australasian Conference on Information Systems, Sydney, Australia, 3/12/18 - 5/12/18, .

Understanding appropriation of social media technology to manage chronic illness : The Facebook case. / Isika, Nwakego; Mendoza, Antonette; Bosua, R.

2018. Paper presented at 29th Australasian Conference on Information Systems, Sydney, Australia.

Research output: Contribution to conferencePaperAcademic

TY - CONF

T1 - Understanding appropriation of social media technology to manage chronic illness

T2 - The Facebook case

AU - Isika, Nwakego

AU - Mendoza, Antonette

AU - Bosua, R.

N1 - 29th Australian Conference on Information Systems (ACIS)

PY - 2018/12/1

Y1 - 2018/12/1

N2 - With the rapid increase of social media appropriation globally, there has been a surge in the number of chronically ill adults who leverage social media tools as part of their illness management practice. While numerous studies discuss the potential benefits of appropriation there seem to be limited studies that have explored appropriation of social media by investigating how and why these technologies have been appropriated by these patients. This paper applies an interpretive case study with mixed methods to examine appropriation of Facebook by these cohorts. Our results highlight the patterns of social media appropriation: lurking as passive learning; liking and reacting to show support and; borderless appropriation of multiple social media tools. Among a range of influences, crafting a positive illness identity, communal filtering of misinformation were found to be positive influences and barriers like emotional overload were found to influence appropriation for chronically ill adults on social media.

AB - With the rapid increase of social media appropriation globally, there has been a surge in the number of chronically ill adults who leverage social media tools as part of their illness management practice. While numerous studies discuss the potential benefits of appropriation there seem to be limited studies that have explored appropriation of social media by investigating how and why these technologies have been appropriated by these patients. This paper applies an interpretive case study with mixed methods to examine appropriation of Facebook by these cohorts. Our results highlight the patterns of social media appropriation: lurking as passive learning; liking and reacting to show support and; borderless appropriation of multiple social media tools. Among a range of influences, crafting a positive illness identity, communal filtering of misinformation were found to be positive influences and barriers like emotional overload were found to influence appropriation for chronically ill adults on social media.

KW - chronic illness management

KW - facebook

KW - technology appropriation

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KW - social support

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Isika N, Mendoza A, Bosua R. Understanding appropriation of social media technology to manage chronic illness: The Facebook case. 2018. Paper presented at 29th Australasian Conference on Information Systems, Sydney, Australia.