Understanding Technology-use Through the Lens of Technology-in-Practice

Noreen Izza Arshad, R. Bosua, Simon K. Milton

Research output: Chapter in Book/Report/Conference proceedingConference Article in proceedingAcademicpeer-review


The distinction between technology properties (artifact) and technology-in-practice is important because technology per se does not show performance, only the use of technology could. By examining technology-use, organizations could understand what actually happens during the use and how users interacts using technologies in their daily work activities instead of the mere presence of technology. This study aims to understand why different organizations experiences unique consequences from their investment in the same type of technology. This research work has conducted two in-depth case studies in organizations (ie IP and RP). This paper provides stories of each case using the concept from practice lens theory. Concepts from practice lens theory of Orlikowski (2000) are used as a lens through which data are interpreted and explained. Findings from this work illustrated different ways organizations …
Original languageEnglish
Title of host publicationPACIS 2018 Proceedings
Subtitle of host publicationOpportunities and Challenges for the Digitized Society: Are We Ready?
EditorsMotonari Tanabu, Dai Senoo
Place of PublicationYokohama, Japan
PublisherAIS Electronic Library
Number of pages15
ISBN (Electronic)9784902590838
Publication statusPublished - 26 Jun 2018
EventPacific Asia Conference on Information Systems - Yokohama, Japan
Duration: 26 Jun 201826 Jun 2018


ConferencePacific Asia Conference on Information Systems
Abbreviated titlePACIS 2018
Internet address


  • Technology-use
  • case studies
  • practice lens theory


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