Undesirable framing effects in information systems projects: Analysis of adjective usage in IS project business cases

Nick Benschop, A.L.P. Nuijten, Cokky Hilhorst, Mark Keil

Research output: Contribution to journalArticleAcademicpeer-review

Abstract

Many information systems (IS) projects encounter significant problems. The literature suggests that decision- makers can be misled by overoptimistic estimates. We argue that such overoptimism may also be present in the choice of language in business cases. In this study, we analyzed the usage of such framing in 20 business cases for large IS projects of the Dutch government. Our findings show that newly proposed systems are systematically framed using positive adjectives, whereas the existing systems are framed using negative adjectives. This pattern of framing may subconsciously bias the decision-makers toward investing in new IS projects.
Original languageEnglish
Article number103615
Pages (from-to)1-11
Number of pages11
JournalInformation & Management
Volume59
Issue number3
DOIs
Publication statusPublished - 1 Apr 2022

Keywords

  • IS project management
  • project documentation
  • Language usage

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