Validation of the Dutch Questionnaire on Emotional Labor (D-QEL) in Nurses and Teachers

Gérard Näring, Mariette Briët, André Brouwers

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    Abstract

    This paper describes the validation of the Dutch Questionnaire on Emotional Labor (D-QEL) in a sample of 365 teachers and in a sample of 334 nurses. The D-QEL is a 13 item self-report questionnaire that measures surface acting, deep acting, suppression and emotional consonance. Confirmatory factor analysis provided support for the existence of four separate subscales. Evidence was also provided for convergent, discriminant and criterion validity
    Original languageEnglish
    Title of host publicationPsychosocial Resources in Health Care Systems
    EditorsPeter Richter, José M. Peiro, Wilmar B. Schaufeli
    Place of PublicationMünchen,Mering, Germany
    PublisherRainer Hampp Verlag
    Chapter2
    Pages135-145
    Number of pages10
    ISBN (Print)9783866181328
    Publication statusPublished - 2007

    Publication series

    SeriesOrganizational Psychology and Health Care
    ISSN1612-0531

    Keywords

    • validation
    • emotional labor
    • D-QEL
    • questionnaire
    • emotional labour

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