A Green ICT maturity model for industrial manufacturing
: A graduation report into a Green ICT maturity model for the operations phase of physical assets

  • E. (Edwin) Elmendorp

Student thesis: Master's Thesis


Industrial manufacturing (e.g. Chemicals or Oil & Gas) is one of the largest consumers of energy and natural resources. Despite mounting pressure from regulators and investors, the development of sustainable practices falls behind. The future is bright however, with new technologies emerging frequently such as digital twins, smart manufacturing, artificial intelligence applications, and many more. When these technologies are applied to consciously improve our environment, this is referred to as Green Information Communication Technology (Green ICT). Despite projected advantages, the research towards maturity models for sustainability and manufacturing is limited in the context of ICT. The result of literature research and expert knowledge is a Green ICT maturity model for the manufacturing industry, further referred to as GITMM-MANU. The GITMM-MANU is a variation of the SURF model of Hankel from 2017. The developed GITMM MANU has a specific focus on the operational phase of an asset. The development of the GITMM-MANU follows the principles defined by Design Science Research Methodology (DSRM). A multiple case study approach in a limited timeframe is used to validate the GITMM-MANU, as well as measure the maturity level for the four participating organizations. The results verified the validity and usability of the GITMM-MANU and provide initial insights of the maturity level. The results provide various recommendations to further improve the GITMM-MANU, as well as suggestions for additional and related research.
Date of Award2 Jul 2020
Original languageEnglish
SupervisorRik Bos (Examiner) & Anda Counotte - Potman (Supervisor)


  • Green IT
  • Green IS
  • Sustainability
  • Maturity
  • Model
  • Manufacturing
  • Green ICT

Master's Degree

  • Master Business Process management & IT (BPMIT)

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