Advanced value modelling for internal stakeholders: Benefits for organisations

Abstract

In recent years, value modelling has been executed on a theoretical and practical level. The practical value models focus on a product or service that is provided to an external stakeholder, e.g., an airplane trip. The current scientific literature has not yet elaborated on the value modelling for stakeholders within an organisation. The study uses the design science method that combines the development of a value model to be evaluated by performing a case study in a business environment. For the evaluation of the practical value model, the user evaluation model for conceptual modelling script quality is used. This study on value modelling for internal stakeholders shows that value modelling is a useful instrument for organisations to examine the benefits experienced of various departments and teams in their organisation. The case study with delivering and receiving stakeholders shows that the value can be modelled. Additionally, the stakeholders perceived the development of the value model as beneficial to understand and reflect on the values and related quality aspects. Furthermore, the use of the value model was perceived positively as it facilitates the ideas for improvements. The modelling language Archimate - combined with the ontology of value (COVER) – is adequate in describing the current situation, however, the language could s be enhanced with improvement ideas or a future state. With this enhancement the value model can be periodically used.

Date of Award	25 Jun 2023
Original language	English
Supervisor	Ben Roelens (Examiner) & Lianne Cuijpers (Co-assessor)