Aligning for success: a case study on IT-outsourcing

Abstract

This thesis explores the alignment of interests, commitment, and processes in IT outsourcing relationships. The research focuses on how sourcing partners achieve and maintain alignment to ensure the continuity of their collaboration. The study examines a real case involving a Dutch global shipbuilder and an Indian IT service provider, highlighting the complexities of their collaboration. The research addresses both theoretical and practical perspectives, providing insights into the mechanisms that drive successful IT outsourcing. Key findings include the importance of trust, open communication, and mutual dependencies in achieving alignment. The study also emphasizes the need for a balance between contractual, relational and operational governance to manage uncertainties and risks. The research contributes to the existing literature by filling gaps related to alignment processes and activities, offering practical knowledge for organizations engaged in IT outsourcing. The findings are particularly relevant in the context of the growing IT outsourcing market, driven by digital transformation and the need for specialized IT services. This thesis provides valuable insights for both scholars and practitioners, aiming to enhance the understanding of alignment in IT outsourcing and its impact on the success and retention of outsourcing relationships.

Date of Award	14 Oct 2024
Original language	English
Supervisor	Harry Martin (Examiner)