An analysis of quality within an IT-sourcing relation through the ArchiMate value pattern language.

  • S Mounib

Student thesis: Master's Thesis


The sourcing of IT services is commonplace nowadays. Our research focuses on the perceived value of such services within IT-sourcing relationships and how these can be measured in order to create value for both client and provider. A modelling language within the field of Enterprise Architecture has been previously presented by Sales et al., called ArchiMate Value Pattern Language, and allows for the measurement of quality and visualisation hereof within a particular practical setting. Practical applicability of this modelling language is currently still lacking. Our research builds on the research of Sales et al. and through the use of Design Science Research Methodology aims to show a more practical application by presenting a case study. Our case study focuses on a IT-sourcing relationship within a Cloud solutions context where the provider offers the service of process mining.
A literature review is first conducted to create a framework of relevant quality dimensions within IT-sourcing relationships. The top dimensions for the analysis of perceived value were benefit/risk sharing, commitment, conflict management and the Service Level Agreement. These aspects are used in measuring the client’s value perceptions regarding the service provided in the IT-sourcing relationship and are analysed and visualized through ArchiMate VPL. From our research we can conclude that using ArchiMate VPL is useful in analysing value in an IT-sourcing relationship and can benefit both client and provider by creating understanding of how value is added to the offering in the exchange.
Date of Award19 Apr 2023
Original languageEnglish
SupervisorBen Roelens (Examiner) & Lianne Cuijpers (Co-assessor)


  • Enterprise Architecture
  • ArchiMate
  • Value Pattern Language
  • value modelling
  • IT-sourcing relationship
  • Cloud solution services

Master's Degree

  • Master Business Process management & IT (BPMIT)

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