AbstractInformation Technology Outsourcing (ITO) vendors face the challenge to successfully execute digital transformations for the ecosystems of customers they do not fully control. In order to deal with this uncertainty, Levina and Ross (2003) have identified necessary ITO vendor capabilities to mitigate this
risk. These capabilities are customer relationship management, personnel and methodology development & dissemination.
This research aims to achieve insight into how the field of Enterprise Architecture (EA) can be infused within these ITO vendor capabilities to aid in this problem. This is realized by using the Dynamic Capability View (DCV) by Teece et al (1997) together with EA. This together forms Dynamic Enterprise Architecture capabilities (DEAC) as described by Van de Wetering (2020).
The research is conducted in the form of a holistic single case study. Data collection methods used are semi-structured interviews and a survey. Using the collected data, insight is given if DEAC can be infused in the mentioned ITO vendor capabilities. The study concludes amongst others that EA is a guiding factor in coordinating bottom-up innovation. Another conclusion is that EA artifacts span all DEAC but serve different purposes within each individual DEAC, additionally EA artifacts are found to be present in all ITO vendor capabilities
|Date of Award||26 Feb 2023|
|Supervisor||Karel Lemmen (Supervisor) & Pien Walraven (Examiner)|
- Enterprise architecture
- Dynamic capabilities
- dynamic enterprise architecture
- dynamic enterprise architecture capabilities
- Information technology outsourcing
- Master Business Process management & IT (BPMIT)