Assessment of the applicability of KPIs in an education institute

: Key Performance Indicators and their properties

Abstract

Key Performance Indicators (KPIs) are used to measure business processes that are focused on the achievement of a set of business goals. The educational sector set new business goals to respond to current challenges in the sector. KPIs should correspond to these challenges. One of the current challenges is registering absent students and preventing student dropouts. It is unclear which KPIs correspond with this challenge and whether the KPIs are ‘well-defined’. This study focuses on what a ‘well-defined’ KPI comprises and identifies methods to validate them. Based on definitions found in literature, a conceptual model of the notion of a KPI is constructed. This conceptual model shows what should be modeled or implemented to calculate and validate KPIs. The conceptual model is used to choose a method that covers all the concepts needed for KPI definition and validation. The chosen method will be used to validate designed KPIs on the case study of registering absent students and preventing student dropouts.

Date of Award	31 Jan 2018
Original language	Dutch
Supervisor	Ella Roubtsova (Examiner) & Rob Kusters (Co-assessor)