This study was focused on the following question: how does co-evolutionary IS alignment manifest in SAR implementation? This study builds further upon the scientific relevance to better understand the co-evolutionary IS- alignment in complex organizations. The specific complexity lies here in Spend Analytics and Reporting (SAR) implementations, where IT, the business and other stakeholders need to cooperate during different alignment processes. Previous SAR studies mainly focussed on the success factors of implementations and tended to neglect the complex context (Tabak, 2016; Villamarín & Diaz Pinzon, 2017). COISA (Walraven, van de Wetering, Versendaal, & Caniëls, 2019) is in this study therefore used as a conceptual and holistic model to research this gap. This because in contrast to other models COISA specifically focusses on both the operation and strategic context of multi-content and multi-stakeholder implementations. By assessing the two-way interactions within and between five alignments processes namely, strategy formulation, strategy implementation, enterprise architecture management, IT implementation and IT usage, followed by analyzing it in a three-step approach we aimed to better understand the co evolutionary interactions between the stakeholders. Our results indicate that COISA is manifesting differently in SAR implementation compared to EMR implementations mainly because of the different RACI roles and expertise of the stakeholders during the alignment processes. Next to that our study addresses the contextual complexity during those implementations providing organizations a basic understanding and opportunity for better decision making during SAR or BI&A implementations.
- SAR implementation
- Master Business Process management & IT (BPMIT)