Dynamische mHealth mogelijkheden als drijfveer voor de dienstverlening
: Een empirisch onderzoek van zorginstellingen in Nederland

Translated title of the thesis: Dynamic mHealth capabilities as a driver of service per- formance : An empirical study of Healthcare Organizations in the Netherlands
  • M Rientjes

Student thesis: Master's Thesis


In the Netherlands the rising number of new technologies and rapid demographic changes have a major effect on healthcare. Although the importance of implementing innovative technologies is known in healthcare, little research has been conducted on how to develop health information technology, such as mHealth, to improve service performances. The objective of this paper is to maintain or to improve the service performance levels in hospital departments. This study aim is to determine if patient service performance of hospital departments is affected via dynamic mHealth capabilities. This study performed exploratory research to verify the relationships between variables via partial least squares structural equation modeling. Therefore, this study investigated survey data of medical professionals in Dutch hospital departments. This study implies that hospital departments should see the potential of embedding dynamic mHealth capabilities to increase their decision rationality and strategic flexibility competences as a significant positively correlation has been found between variables. However, it is critical to say that this study cannot evaluate the effect as only a correlation assessment was performed.
Date of Award29 Jan 2023
Original languageDutch
SupervisorRogier van de Wetering (Examiner) & Pien Walraven (Co-assessor)


  • Dynamic capability
  • healthcare
  • hospital
  • strategic flexibility
  • decision rationality
  • mHealth

Master's Degree

  • Master Business Process management & IT (BPMIT)

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