EA information as a guide to strategic planning for digital transformations: a case study

Abstract

The world is changing rapidly and drastically due to digital trends and social developments. The emergence and use of new digital technologies and the emergence of platforms and ecosystems are driving disruptive changes in customer behaviour, the competitive landscape and data availability. For (government) organizations these are reasons to change existing paths of value creation and develop new digital strategies that influence the Enterprise Architecture (EA). The aim of this research is to answer the question of what EA information supports the strategic planning process of digital transformations (DTs). Therefore, an interpretive embedded single case study was executed. This research identified fifteen EA information components that support DT's strategic planning process. Furthermore, it has been shown that the strategic planning process of DTs consists of three phases that can also be related to the theory of dynamic capabilities. It is concluded that dynamic capabilities cannot only be seen as an organization's ability to respond to contextual changes; they are also sequential phases in DT's strategic planning process. Finally, it was concluded that information on effect measurements and accountability are new EA information components compared to the literature reviewed.

Date of Award	15 Jul 2021
Original language	Dutch
Supervisor	Rogier van de Wetering (Examiner) & Frank Grave (Co-assessor)