Enterprise Architecture Artifacts Driving Digital Transformation

Abstract

The accelerating evolution of digital technologies is having a disruptive impact on companies and forcing them to transform digitally. As a result, customer needs and value propositions are constantly changing. This calls for a different form of strategic planning and execution. The question is whether the current EA and its management practices are sufficiently developed to support the strategic planning process for digital transformation. The purpose of this research is to identify which EA artifacts in both science and practice facilitate this process. The research strategy chosen is associated with a qualitative research design. First, a theoretical framework was developed. Second, the most commonly used EA artifacts by stakeholders of a case company in the strategic planning phases were mapped. Through pattern matching and the use of a confrontation matrix, these were linked to the theoretical framework. The results show which EA artifacts are used by stakeholders during this process and that the value matrix for customer contacts was experienced as driving digital transformations. The conclusion is a set of EA artifacts that can facilitate the strategic planning process for digital transformations, but further research is needed to identify an unambiguous set for practice.

Date of Award	20 Aug 2020
Original language	English
Supervisor	Rogier van de Wetering (Examiner) & Frank Grave (Co-assessor)