Enterprise architecture challenges in the financial sector
: An exploratory study after its effectiveness

  • D. (Demir) Kopic

Student thesis: Master's Thesis


Market and technological developments have a strong influence on developments in the financial sector. Because of this, banks are facing uncertain and complex times. Many organizations believe that Enterprise Architecture (EA) is able to provide guidance. However, in a world where complexity is increasing, it is necessary to evaluate whether current EA practices (EAPs), which act as tools, are able to cope with arising EA challenges (EACs). This research focuses on the development of an assessment instrument on the basis of which EA effectiveness can be measured in the context of nine EACs. Based on the Design Science Research Methodology, the EACs have been operationalized and incorporated in the dimensions: internal monitoring, external monitoring, communication & understanding, and partnership. The development of the assessment instrument has been completed in a qualitative case study in which the instrument has been applied and evaluated throughout semi-structured interviews among two EA stakeholder groups within a large international bank. These steps provided insight into the extent to which current EAPs are able to cope with EACs whereby a competence gap has also been discovered between business and IT.
Date of Award22 Aug 2020
Original languageEnglish
SupervisorKarel Lemmen (Examiner) & Rob Kusters (Co-assessor)


  • Enterprise Architecture
  • effectiveness
  • challenges
  • practices

Master's Degree

  • Master Business Process management & IT (BPMIT)

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