Enterprise Architecture in a public sector Customs environment
: A comparative stakeholder analysis on public sector challenges in managing an enterprise domain

  • J. Goos

Student thesis: Master's Thesis


The research question is how are enterprise architecture management processes in a public sector Customs environment organized, so as to achieve strategic objectives, manage its internal stakeholder interests in the process, while enforcing laws & legislation. Enterprise architecture is defined a state of affairs and enterprise architecture management as an activity, thereby interpreting enterprise architecture management as both product and process. Literature research identified recurrent public sector themes, such as law & legislation and continuity. The approach was a case study to gather qualitative data through in-depth interviews. Codes were assigned to transcripts, and through assigning stakeholders to classes, the concurrences of codes were comparatively analyzed. The results indicate the organization is IT driven, relies on informal procedures concerning architectural decisions and does not strategically address the translation of law & legislation into policy and its enforcement. Furthermore, the understanding of strategic objectives is not consistent over stakeholder groups.
Date of Award29 Apr 2020
Original languageEnglish
SupervisorRob Kusters (Examiner) & Karel Lemmen (Co-assessor)

Master's Degree

  • Master Business Process management & IT (BPMIT)

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