Enterprise Architecture Information during an organization's Digital Transformation: an empirical case study

Abstract

Digital Transformations (DT) are continuous business transformations enabled by digital technologies. These changes are disruptive because they are discontinuous, unpredictable, and faster than organizations can respond. This leads to nonroutine, fundamental, and radical changes. During the Strategic Planning Process (SPP), organizations find ways to deal with these disruptions. The insights provided by Enterprise Architecture (EA) information enables decision-makers to formulate a suitable answer to the disruptions caused by DTs. However, it is still unclear which EA information is needed to fulfill the information needs of the SPP of DTs. Therefore, a systematic literature review, a case study with seven interviews, and document analysis were carried out to fill this knowledge gap. This research defined an SPP for DT, identified the purpose of empirically required and used EA information components, and identified the EA information components per artifact type. This study showed that the SPP for DTs is an unstructured process in terms of process phases and activities that go criss-cross. Furthermore, this study showed the purpose and found the usage of the information components technology target, environmental analysis and impact analysis, capabilities, requirements, deliverables, solutions and solution ideas, general trends and developments, market demands, priorities, and budgets and budget allocation.

Date of Award	15 Jul 2021
Original language	English
Supervisor	Rogier van de Wetering (Examiner) & Frank Grave (Co-assessor)