Green ICT Maturity Model for Insurance
: Measuring the maturity of Green ICT in the insurance sector

  • R.J. (|Richard) Meertens

Student thesis: Master's Thesis


Through literature research and expert knowledge, a Green ICT Maturity Model for the insurance sector was developed. It has six domains: Green Governance, Strategy, Policy and HR; Green ICT in the organisation; Greening of ICT; Greening by ICT; Greening of Primary Insurance Processes; and e-Waste Management. This model is a variation of the Hankel’s SURF Green ICT Maturity Model. The Green ICT Maturity Model for insurance was validated by six respondents from five Canadian insurance companies. The Green ICT maturity levels were measured by the respondents who scored the maturity of the attributes within the domains. During interviews, respondents discussed questions on validity and usability of the maturity model. The interview results and respondent’s insights led to minor changes to the model and measurement tool. Respondents agreed the model and measurement tool are complete, current, relevant, and user-friendly, and suitable for use in the insurance sector. Conclusions from the research results include the insurance sector in Canada has low Green ICT maturity and some Green awareness. They can improve green maturity, with executive buy-in, through policy and ICT initiatives to reduce the carbon footprint of the organisation. Recommendations for practice and future research completed this thesis.
Date of Award2 Jul 2020
Original languageEnglish
SupervisorRik Bos (Examiner) & Anda Counotte - Potman (Supervisor)


  • Green ICT
  • Green IT
  • Green IS
  • Maturity
  • Model
  • Measurement
  • Insurance

Master's Degree

  • Master Business Process management & IT (BPMIT)

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