How situational organizational factors affect the relationship between technostress and job burnout.

  • S. (Sanne) Beelen

Student thesis: Master's Thesis


I investigate the relationship between technostress and job burnout and the significant impact situational organizational factors, in terms of technostress called techno-inhibitors, have on this relationship. This contributes to the existing body of knowledge, because of the perceived gap of knowledge with respect to this matter. This study has been carried out in a municipality in the Netherlands. A number of 182 cases has been analyzed using partial least squares structural equation modeling. The findings show a significant positive association between technostress and job burnout. I find that, while literacy facilitation has a significant impact on decreasing this association, this is not the case for involvement facilitation and technical support provision. Also, based on demographics the moderating effect of the situational organizational factors can change or even be non-existing, e.g. when employees are highly-educated. Additionally, I show that the significant impact of literacy facilitation is higher when taking into account the four core aspects of job burnout together, and non-existing when taking into account only one of the core aspects, namely exhaustion. The non-existing significant impact of involvement facilitation and technical support provision was not expected. This, the different outcomes based on demographics and per core aspect of job burnout, and the limitations give directions for further research.
Date of Award19 Jan 2020
Original languageEnglish
SupervisorLars Rieser (Examiner) & Remko Helms (Co-assessor)


  • Technostress
  • job burnout
  • (technostress) inhibitors
  • situational organizational factors
  • transactional model of stress and coping
  • involvement facilitation
  • literacy facilitation
  • technical support provision

Master's Degree

  • Master Business Process management & IT (BPMIT)

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