Interaction and knowledge sharing in asymmetric IT outsourcing relationships

Abstract

Purpose
This study investigates how knowledge sharing through interactions affects relationship quality in asymmetric IT outsourcing relationships. It also explores whether knowledge sharing reduces information asymmetry, a common risk in such partnerships.
Design method
A conceptual model was developed based on existing literature and tested using a quantitative, explanatory research design. Data was collected via a self-completed online survey (N=25) among professionals involved in ITO relationships, and analysed using SPSS.
Findings
The results show that knowledge sharing significantly improves relationship quality, particularly through externalization and combination. Strategic interaction positively contributes to knowledge sharing, while operational interaction surprisingly correlates with increased information asymmetry. No significant effects were found between knowledge sharing and information asymmetry or between information asymmetry and relationship quality.
Research limitations
The small sample size limits generalizability and statistical power. However, the findings offer practical insights and highlight the importance of interaction.
Originality
This research adds to the limited empirical understanding of how different types of interaction influence knowledge sharing and quality of ITO relationships. It provides actionable knowledge for practitioners seeking to improve collaboration between clients and suppliers in complex, interdependent outsourcing relationships.

Date of Award	4 Apr 2025
Original language	English
Supervisor	Lianne Cuijpers (Examiner) & Ben Roelens (Co-assessor)