Looking back on ERP implementations: A retrospective analysis of success criteria

Abstract

This study aims to provide an answer to the question of which criteria can determine the successfulness of ERP implementations afterward. Based on a literature review and performing a meta-plan workshop, a list of nine main criteria was composed which together determine this success. These criteria can be ordered into short-term success; project, medium-term success; user experience; usage; information; infrastructure; service; and system, and long-term success; internal business value; and external business value. All of these criteria were verified in an empirical study by performing interviews with experts that were involved in recent ERP implementations. All of the nine criteria were found relevant for determining the success of an ERP implementation in practice. These criteria should be measured after the implementation project is finished. These criteria could ultimately result in a model which can be used as a predecessor for a measurement or evaluation tool. Further research should focus on validating this model and add prioritization and statistic indicators (KPIs) to these criteria.

Date of Award	3 Jul 2022
Original language	English
Supervisor	Guy Janssens (Examiner) & Rob Kusters (Co-assessor)