AbstractThe implementation of an ERP system is in many cases unsuccessful and often goals are not achieved. This master's thesis describes the graduation research conducted among two childcare organizations to gain insight into the governance standards required to successfully implement an ERP system. What characteristics determine the success of an ERP implementation? What elements of direction are needed to achieve this success? Does the level of compliance with the standards framework for governance predict the level of success? The following problem statement should answer the above questions: What requirements must be set for the governance process of ERP implementations to achieve successful implementation?
Based on the literature, a framework for governance has been developed with 17 standards. Five success characteristics have been defined. The research is qualitative in nature and based on a questionnaire among all relevant stakeholder groups within two organizations in childcare, which recently carried out an ERP implementation type PER. This was supplemented with seven interviews with relevant stakeholders.
The research results show that there is a linear relationship between the variable ‘compliance to the framework of governance standards’ (X) and the independent variable ‘ERP implementation success’ (Y).
The hypothesis that success of ERP implementation can be predicted from the degree of compliance to the developed framework for governance, can be accepted based on this research. It should be noted, however, that the study was conducted at no more than two case organizations. To further confirm the hypothesis, research is needed at several organizations within different industries.
|Date of Award||29 Aug 2022|
|Supervisor||Remco Schimmel (Supervisor) & Guy Janssens (Examiner)|
- Enterprise Resource Planning
- implementation success
- change management
- Master Business Process management & IT (BPMIT)