Technostress: Impact of Interruptions on Task Performance

  • N. (Niek) Groebbé

Student thesis: Master's Thesis

Abstract

The use of Information and Communication Technologies (ICT) is evermore becoming a part of both private and work life. These technologies bring, next to many positive effects, various negative effects like an increased level of stress and loss of productivity due to interruptions. The stress that is caused by these ICT related interruptions is called ‘Technostress’. Existing research states that by experiencing Technostress, employees are significantly impeded in performing their tasks. Hence, this study examines whether and how experiencing technostress (interruptions) impacts the task performance. The study develops a model in which experiencing interruptions in the context of technostress can lead to a decrease in performance. The model hypothesizes that being interrupted has a negative effect on routine task performance. In contrast to the effect on routine tasks, interruption is expected to have a positive effect on creative task performance. The model is tested with a 2x2 experimental design, manipulating the effect of stress through interruption. The results state that being interrupted had a significant decreasing effect on routine task performance. No significance was found on whether creative performance is affected. The study contributes to the IS research by adding to the existing research on how technology affects our daily activities. Results can be used to minimize these effects on the work-floor from both a personal and organizational perspective.
Date of Award21 Jan 2020
Original languageEnglish
SupervisorLars Rieser (Examinator) & Remko Helms (Co-assessor)

Keywords

  • Technostress
  • Interruptions
  • Task Performance

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