This explorative research provides insight in how and why Enterprise Social Media (ESM) can enable or constrain knowledge sharing of teleworkers. This research consists of a literature review, as well as a case study in the banking sector in the Netherlands. This study uses the perspective of affordances, a relational approach to understand the interaction between the technology and the user, and its individual, organizational and social context. The results suggest that the social restrictions resulting from the Covid-19 pandemic led to a significant increase in the use of collaboration platforms, as opposed to another type of ESM, Enterprise Social Network Sites (ESNSs). Moreover, the results show that the way knowledge is shared using the features of collaboration platforms is influenced by the directness of communication, the urgency and amount of the information and the group size.
- Enterprise Social Media (ESM)
- knowledge sharing
- banking organizations