The effect of IT capability on patient agility trough patient knowledge proces
: Analysis of Dutch hospitals

  • H.A.M. (Rick) Smulders

Student thesis: Master's Thesis


Based on findings in earlier studies, this research aims to study to what extent IT capability has a positive effect on a hospital's sense and responding capability through the mediating role of patient knowledge process. It is also assumed that this effect is moderated by the environment's turbulence.
This study was conducted within the Dutch hospital sector. Quantitative data from an online survey (sample size = 92) was used to execute a partial least squares structured equation modeling (PLS-SEM) analysis. Four hypotheses have been drawn up and significant support was found for three of them.
IT capability appeared to have a positive effect on patient knowledge process and patient agility.
Patient knowledge process has a positive effect on patient agility. The effect of IT capability on patient agility is mediated by patient knowledge process. Besides that, support is found for the moderating role of environmental turbulence on the positive effect patient knowledge process has on patient agility. Despite the found significant support for the hypotheses, the study had some limitations, partly due to privacy legislation and the short duration of the study.
Date of Award24 Jan 2020
Original languageEnglish
SupervisorRogier van de Wetering (Examiner) & Montse Prats López (Co-assessor)


  • Patient Responding Capability
  • Patient Agility
  • Patient Response capability
  • Patient Knowledge Process
  • Environmental Turbulence
  • Patient Sensing Capability

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