The goal of this study is to determine whether IT ambidexterity improves a hospital department’s patient service performance, and to establish whether these improvements are caused through the mediating effect of patient agility. The data for this study was collected through a survey, sent to various hospital departments in the Netherlands. The collected data was analyzed using SMART PLS 3.0, and revealed that IT ambidexterity improves a hospital department’s patient service performance through the full mediating effect of Patient Agility.
- The Netherlands
- IT Ambidexterity
- Patient Agility
- Relative Patient Service Performance
- Hospital Departments
- Master Business Process management & IT (BPMIT)