The impact of IT Ambidexterity on patient service performance

  • Y.S. (Yves-Sean) Mamahit

Student thesis: Master's Thesis

Abstract

The goal of this study is to determine whether IT ambidexterity improves a hospital department’s patient service performance, and to establish whether these improvements are caused through the mediating effect of patient agility. The data for this study was collected through a survey, sent to various hospital departments in the Netherlands. The collected data was analyzed using SMART PLS 3.0, and revealed that IT ambidexterity improves a hospital department’s patient service performance through the full mediating effect of Patient Agility.
Date of Award27 Jan 2020
Original languageEnglish
SupervisorRogier van de Wetering (Examiner) & Montse Prats López (Co-assessor)

Keywords

  • The Netherlands
  • IT Ambidexterity
  • Patient Agility
  • Relative Patient Service Performance
  • Hospital Departments

Master's Degree

  • Master Business Process management & IT (BPMIT)

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