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The impact of IT Ambidexterity on patient service performance

  • Y.S. (Yves-Sean) Mamahit

    Student thesis: Master's Thesis

    Abstract

    The goal of this study is to determine whether IT ambidexterity improves a hospital department’s patient service performance, and to establish whether these improvements are caused through the mediating effect of patient agility. The data for this study was collected through a survey, sent to various hospital departments in the Netherlands. The collected data was analyzed using SMART PLS 3.0, and revealed that IT ambidexterity improves a hospital department’s patient service performance through the full mediating effect of Patient Agility.
    Date of Award27 Jan 2020
    Original languageEnglish
    SupervisorRogier van de Wetering (Examiner) & Montserrat Prats López (Co-assessor)

    Keywords

    • The Netherlands
    • IT Ambidexterity
    • Patient Agility
    • Relative Patient Service Performance
    • Hospital Departments

    Master's Degree

    • Master Business Process management & IT (BPMIT)

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