The aim of this research is to investigate the relationship between technostress and work performance and the moderating influence on this relationship. Previous research indicates that it is not clear how technostress influences work performance exactly. This research tries to answer how technostress is related to the different levels of work performance. The study has been carried out in multiple organizations with different backgrounds. For this study 94 cases have been analysed using a pls analysis. The results show that there is a negative relationship between technostress and the different levels of work performance. This negative relationship is statistically significant. This was tested by using a bootstrap validation. The moderating constructs were divided into stress inhibitors and stress promotors. The analysis shows that the stress inhibitors had a moderated the relationship between technostress and work performance in a way that is was less negative. Stress promotors moderated the relationship between technostress and work performance in such a way that is was more negative. However the results were not significant after running a bootstrap validation.
|Date of Award||Feb 2020|
|Supervisor||Lars Rieser (Examiner) & Remko Helms (Co-assessor)|
- work performance
- stress inhibitors
- stress promotors
- transactional model of stress and coping
- Master Business Process management & IT (BPMIT)