Usability of Ampersand for designing register systems.

Abstract

In this thesis we will investigate the usefulness of Ampersand by designing a
registry system at a government organization. Ampersand is not widely used and
we wonder why that is the case.
The CIBG is an implementing organization of the Ministry of Health, Welfare
and Sport. This organization, where I work, manages registry systems. A register
system, also known as a register, always has a legal basis for us. So based on a law, the CIBG creates a register. To carry out these investigations, we have taken an authentic case. The system that supports the Wet-BIG is nominated to be replaced. The chosen method to carry out the research is action research.
During the design process, observations about the course of the Ampersand
analysis were recorded. Also items of Ampersand that stand out are included. The Conceptual analysis that was delivered and discussed in terms of structure with interviewees.
All observations and interviews have been classified by means of content analysis and have formed the basis for answering the main and sub questions. These have led to conclusions about whether Ampersand can be used for designing registry systems in a government organization. It has been noticed that registry systems are no different from other information systems. The big difference is that a register system has a legal basis and an information not by definition. Ampersand’s utility for analyzing a law is good, but an organization must be willing to use it. Of course improvements are possible and research can still be done on the use of tooling to accelerate development.

Date of Award	14 Jun 2022
Original language	English
Supervisor	Stef Joosten (Examiner) & Bastiaan Heeren (Co-assessor)